Technical Support Provided According to the Customer’s Environment and Situation
Have you ever had to look up the manual due to an unexpected situation that arose while using a certain service,
or request overseas technical support, or wait for a call from a customer service center?
IXcloud has dedicated cloud engineers providing managed services. This is a direct technical support provided by specialized engineers who will directly answer your calls. The manual or a call center cannot be compared to one-on-one support from an expert, and those who are capable of providing the necessary technical support will answer your call directly for your convenience.
IX Cloud users are fully satisfied
with the managed service.
· Support for APM, FTP and DNS installations
· Web server configuration and operational support
· PING check
* Technical support is provided from 9 a.m. to 6 p.m. on weekdays, while troubleshooting is provided 24/7 all year round.