Technical Support Provided According to the Customer’s Environment and Situation

Have you ever had to look up the manual due to an unexpected situation that arose while using a certain service, or request overseas technical support, or wait for a call from a customer service center?

IXcloud has dedicated cloud engineers providing managed services. This is a direct technical support provided by specialized engineers who will directly answer your calls. The manual or a call center cannot be compared to one-on-one support from an expert, and those who are capable of providing the necessary technical support will answer your call directly for your convenience.

IX Cloud users are fully satisfied
with the managed service.

※ Scope of Support
Category Details
Service setup

· Support for APM, FTP and DNS installations
· Support for DB (MySQL, MS-SQL) installations

Service operation

· Web server configuration and operational support
· FTP configuration/operation support and DNS domain and record configuration support
· HA proxy support
· Security settings and patch application support

Monitoring

· PING check
· Resource status (CPU, RAM and disk) check
· Notification in the event of an unusual event or an alert

* Charges are determined after individual consultation on the scope of the technical support, rates, and additional support.
* Technical support is provided from 9 a.m. to 6 p.m. on weekdays, while troubleshooting is provided 24/7 all year round.
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For inquiries regarding the Managed Service